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Application for Water Service
New home owners are required to pay a Utility Deposit when filling out their Water Service Application Form. For your convenience you can fill out the form online and mail it to the Village Hall at the address listed above. Please do not send cash through the mail. The utility deposit is returned to the home owner when one of the two conditions occurs: (1) Eight billing cycles (or 2 years) have passed without any late penalties being charged to your account or (2) The home owner sells the property, in which case the deposit is deducted from the final bill. In the event that the final bill is less than the deposit the remaining balance will be returned to the home owner.
Payment Options
Cash / Check / Money Order
ACH (Automatic Withdrawal) - For more information please contact the Village Hall
Credit Card / E-Pay: American Express, Discover & MasterCard (The Village can not take Visa Debit or Credit)
Payment Agreements
You may fill out a payment agreement to defer your current water / sewer / garbage bill. All agreements will be approved or denied by the Village. Please contact Nick Gottwalt @ 792-8235 for more information.
* For those seeking financial assistance with paying a bill, you may want to contact such organizations as Project Now and the Salvation Army.
Contesting the Charges on your bill
If after you’ve talked to the Water Department you still don’t agree with the charges that appear on your bill, you may submit in writing a request to have your bill reviewed by our “Public Works Hearing Committee”. The committee will then review your bill and inform you in writing of their decision. A meeting with you may be required before a decision is reached.
Senior Citizen Water Rate
If you are 60 years of age or older you may print out an application for our senior rate, fill it out and then mail it to the Village Hall at 106 1st Avenue, P.O. Box 426.
Checking for Water Leaks
Checking for leaks using the Meter - Turn off all faucets & all appliances that use water & make sure nobody in the house uses water during the testing period. Take a reading on your water meter, wait for about 30 minutes, then take a second reading. If the numeric dial has moved you have a leak. Remember a lot of the meters only register 100 gallons, so it may take awhile to find a small leak using this method. Also on the top of most water meters is a little red dial / wheel that indicates movement of water, not the numeric dial. If everything is shut off this little red dial / wheel should not be moving. If it is moving you have a leak.
Checking Your Toilets - The most common source of leaks is the toilet and often cannot be heard. Check toilets for leaks by placing a few drops of food coloring in the tank. If after 15 minutes the coloring shows up in the bowl, the toilet has a leaking valve. Most leaks in a toilet can be stopped simply by tightening up the connections using a wrench but we must warn you to not over tighten or you may crack the bowl or tank. If you find a leak at the ball cock connection you can try tightening the nut at the bottom of the ball cock assembly (where the water supply line enters the tank) from both the inside and the outside of the tank. Other tips such as checking the stopper at the bottom of the tank and making sure the chain from the float to the stopper is not hanging down in the drain under the stopper can save you water and money.
Request to have Water Shut Off / Turned On at Curb Box
Please fill this form out and send it to Village Hall if you are going on vacation and you would like the water shut off at the curb box. There is a $15.00 for turning the water off and a $15.00 fee for turning the water back on.
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