Application for Water Service
New home owners are required to pay a Utility Deposit when filling out their Water Service Application Form.  For your convenience you can print the form online and mail it in to the Village Hall at the address listed above.  Please do not send cash through the mail.  The utility deposit is returned to the home owner when one of the two conditions occurs:  (1)  Eight billing cycles (or 2 years) have passed without any late penalties being charged to your account or (2) The home owner sells the property, in which case the deposit is deducted from the final bill.  In the event that the final bill is less than the deposit the remaining balance will be returned to the home owner.  As of January 15, 2013, the Village of Carbon Cliff requests your Social Security Number when filling out an application for water service.

Payment Options
Cash / Check / Money Order
ACH (Automatic Withdrawal) - For more information please contact the Village Hall
Credit Card / E-Pay:  The Village can now accept VISA Credit & Debit Cards along with MasterCard Credit & Debit Cards to pay for your Water, Sewer & Garbage Bills as well as Yard Waste Stickers.

Payment Agreements
You may fill out a payment agreement to defer your current water / sewer / garbage bill.  All agreements will be approved by the Village.  Please contact Nick Gottwalt - Village Collector @ 309/ 792-8235 for more information.

* For those seeking financial assistance with paying a bill, you may want to contact such organizations as Project Now and the Salvation Army.

Contesting the Charges on your bill
If after you’ve talked to the Water Department you still don’t agree with the charges that appear on your bill, you may submit in writing a request to have your bill reviewed by our “Public Works Hearing Committee”.  The committee will then review your bill and inform you in writing of their decision.  A meeting with you may be required before a decision is reached.

Senior Citizen Water Rate
If you are 60 years of age or older you may print out an application for our senior rate, fill it out and then mail it to the Village Hall at 106 1st Avenue, P.O. Box 426.

Request to have Water Shut Off / Turned On at Curb Box
Please fill this form out and send it to Village Hall if you are going on vacation and you would like the water shut off at the curb box.  There is a $15.00 for turning the water off and a $15.00 fee for turning the water back on.

WATER LEAK DETECTION KIT

Refusing to pay your bills?  The Village of Carbon Cliff has entered into an Intergovernmental Agreement with the Illinois Office of the Comptroller to participate in the Comptroller’s Local Debt Recovery Program.  Any outstanding debt owed to the Village of Carbon Cliff for nonpayment of Village Utility Bills (Water, Sewer and Garbage), Code Enforcement Violations or other Municipal Fines will be submitted to the Local Debt Recovery Program through the State of Illinois Comptroller’s Office.  This means prior to the Comptroller issuing a state tax refund, commercial payment, state payroll check, or lottery check, the amount owed to the local government (Village of Carbon Cliff) plus an administrative fee is deducted and deposited in the Comptroller’s Local Debt Recovery Trust Fund.  The Illinois Office of the Comptroller will then distribute funds to the local unit of government (Village of Carbon Cliff) to cover the outstanding debt.

Utility Rate Study and Waste Water System Issues.

Ehlers & Associates submits this preliminary report for your consideration and discussion.  Provided is background information to describe the financial condition of the wastewater and water utilities, estimate potential customer growth, and offer recommendations.